Terms & Conditions

These Terms & Conditions govern your use of the Support Desk Hub website and any support services we provide. By accessing the site, contacting us, or accepting a quote, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not use our services or website.

Support Desk Hub provides independent support services to customers in the United States. The agreed service scope and price will be provided in writing before chargeable work starts.

Support Desk Hub provides independent, fee-based technical support, guidance, and operational assistance relating to digital marketing platforms, finance and accounting software, and money transfer services. We act as a separate, third-party support provider and not as an agent, representative, or employee of any platform we may discuss.

Our services are advisory and operational in nature. We may help you understand platform interfaces, troubleshoot configuration issues, interpret transaction statuses, prepare documentation, or liaise with a platform on your behalf — but only where you explicitly request this and authorize it in writing.

We do not provide regulated financial advice, legal advice, accounting services, or payment processing services. Nothing on this website or communicated by our team should be interpreted as financial, legal, tax, or investment advice.

Support Desk Hub is not affiliated with, endorsed by, sponsored by, or an authorized representative of Google, Meta, Wise, Revolut, any bank, or any other third-party platform referenced on this site. Any brand names, logos, or trademarks displayed are the property of their respective owners and are used solely to identify the platforms our support relates to.

We do not guarantee any specific outcome from using our services. Platform policies, interfaces, fees, and procedures change frequently; we aim to keep guidance accurate, but we cannot warrant that every piece of information will remain current. Always verify important details directly with the relevant platform.

We do not process financial transactions on behalf of clients, hold client funds, or take custody of payment credentials. We will never ask for your full online banking password, card PIN, one-time security codes, or payment authorization codes.

You agree to use our services lawfully and honestly. You must not use Support Desk Hub to request assistance with fraud, money laundering, sanctions evasion, impersonation, harassment, the abuse of platform policies, or any other illegal activity.

You may not misrepresent your identity, your business, or your relationship to any account or platform you ask us to help with. You must have lawful authority over any account, data, or system you request us to access or discuss.

We reserve the right to refuse service, suspend work, or terminate an engagement if we reasonably believe a request violates these acceptable use terms, applicable law, or the policies of the platforms involved.

All chargeable work begins only after we provide a fixed-price written quote and you confirm acceptance. Quotes are valid for fourteen calendar days unless otherwise stated. Payment is due in advance unless we agree alternative written payment terms.

If we cannot deliver the agreed resolution through no fault of your own, you may request a refund. Refund requests must be made in writing within thirty days of payment. We will assess each request fairly and refund any amount that is not proportionate to the work completed.

Where platform limitations, incorrect information supplied by you, or third-party actions prevent resolution after work has begun, we reserve the right to charge for the time and effort reasonably spent.

We treat your business and case information as confidential and use it only to provide the services you have requested, unless disclosure is required by law or authorized by you. For details of how we handle personal data, please see our Privacy Policy.

You are responsible for the accuracy of any information, credentials, or authorizations you provide to us. You must keep your own account credentials secure and not share unnecessary sensitive data with our team.

To the extent permitted by applicable law, our total liability to you for any claim arising from our services is limited to the amount you paid for the specific engagement giving rise to the claim. We are not liable for indirect, consequential, or economic losses, lost profits, or losses arising from platform actions or changes made by third parties.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under applicable law.

Either party may terminate an engagement by giving reasonable written notice. On termination, any work completed up to that point will be charged at the quoted rate, and any prepaid but unearned fees will be refunded within fourteen days.

We may terminate immediately and without refund where you breach these terms, including the acceptable use provisions.

Applicable laws govern these terms, including any mandatory federal and state consumer protections that apply to your service. Nothing in these terms removes rights or remedies that cannot legally be waived.

If you have a complaint, please contact us at support@supportdeskhub.co.uk or call +1 888 643 8007. We will acknowledge your complaint within two working days and aim to resolve it within fourteen working days.

We may update these Terms & Conditions from time to time. The current version is always published on this page with its effective date. Continued use of the site or our services after changes are posted constitutes acceptance of the revised terms.